Refund Policy
WERACONIX operates as a custom textile production service. Due to the nature of customized work, refunds are subject to the following conditions.
1. Nature of Services
All services are based on custom production, tailored to client specifications. Once production begins, materials and processes are committed to the project.
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Failure to deliver agreed services
- Significant deviation from confirmed specifications
- Verified production errors attributable to WERACONIX
3. Non-Refundable Cases
Refunds are not applicable in cases of:
- Change of mind after project confirmation
- Minor variations inherent to textile production
- Delays caused by incomplete or inaccurate client information
4. Project Approval
Clients are responsible for reviewing and approving project details, designs, and specifications before production begins. Once approved, changes may not be possible.
5. Resolution Process
In the event of an issue, WERACONIX will prioritize:
- Correction
- Replacement
- Adjustment
before considering any refund.
6. Timeframe
Any concerns must be reported within a reasonable timeframe after delivery to be considered valid.
7. Final Decision
All refund decisions are made based on a case-by-case evaluation, ensuring fairness and alignment with project agreements.
8. Governing Law
This policy is governed by the laws of Switzerland.